Product Returns/Exchanges

Product Return and Exchange Policy

At "Cupidon", our priority is to maintain high standards of hygiene and safety. Given the specific, intimate nature of our products, returned or exchanged goods are not accepted.

Please note:

• Information Verification: Before placing an order, carefully review the product description, dimensions, and technical specifications. Items cannot be returned or exchanged if the product does not meet your personal expectations (e.g., color, size) or is damaged due to improper use.
• Quality Control: Each order undergoes a detailed inspection before being shipped from the warehouse to rule out the delivery of low-quality or damaged products.
• Factory Defect: In the event that a product has a factory defect (under the terms of the relevant warranty), we will ensure the item is replaced or a full refund is issued.

Please check the condition of the product immediately upon receipt, and if you find a defect, contact us immediately through our contact channels.